Manager – Automation Solution Delivery and Support

Job Description :

The company has worked with more than 60 enterprises, bringing their business process automation idea to life – we, at the company are digitally transforming enterprises making them intelligent one AI worker at a time. This means not just huge cost savings but also enhancing user experiences

Responsibilities :

Key Responsibility Areas:
⮚ AI Platform Solution delivery
⮚ Customer Support/Success.
⮚ We will train you on the platform, but you need to have worked in delivery/tech support and be a guru at managing large customers, set processes using Ticketing tools, CRM, and also contribute your experience as a Subject Matter expert on Customer Care.

Roles and responsibilities:
⮚ Responsible for Solutioning and delivery of Platform use cases
⮚ Sprint planning
⮚ Understanding the clients’ key business drivers, pain areas and developing the solution to meet the clients’ key business requirements with regards to the Project timeline
⮚ Weekly cadence meeting with Customers
⮚ Responsible for ensuring delivery efficiency, excellence in delivery, and ensuring that new delivery methods & offerings are being introduced based on changing trends in the market/Industry

Qualification

Any

Skills/Abilities:

⮚ Min 5years of experience in Implementation/delivery, Support and CSAT for direct clients.
⮚ Good understanding of Enterprise Processes and Automation
⮚ Minimum 5 years of experience in handling clients directly
⮚ Project planning and Delivery expertise
⮚ Well versed with project management, SCRUM, resource planning and Delivery
⮚ Good to have Natural Language Processing, AI and skills in Linux, Python and Open-source components.
⮚ Well versed with REST and SOAP APIs
⮚ Remuneration commensurate with experience.
⮚ Excellent communications skills